Please contact your Credit Card issuing bank to check if the payment went through successfully. You may wish to check on the payment status of your online transaction by specifying the transaction date and time, with the issuing bank.

Should you require further assistance, please click here.

For orders placed before 4pm:
An email with the subject title "Shipment Status of Your Creative Order" will be sent to your registered email address at 6pm on the same working day. Click on the tracking link to get the latest delivery status through our delivery agent's "Track & Trace" system.

For orders placed after 4pm:
An email with the subject title "Shipment Status of Your Creative Order" will be sent to your registered email address at 6pm on the next working day. Click on the tracking link to get the latest delivery status through our delivery agent's "Track & Trace" system.

Please click here for further assistance.

Login to your Customer Account and select the "My Account" option. From the list, select "Order History".
Check your order history now?

Currently only MasterCard and VISA credit cards, excluding Corporate MasterCard and VISA credit cards or MasterCard and VISA credit cards issued in the United States of America, are accepted at our Creative Online Store. All the prices are listed in Singapore Dollars and are inclusive of the prevailing Goods & Services Tax (GST). All orders will be calculated and billed in Singapore Dollars.

Creative products are also available through our authorized resellers and The CREATIVE (retail) Stores. All major credit cards, cash and NETS are accepted by our retail outlets.

All prices listed are inclusive of the prevailing Goods & Services Tax (GST).

Visitors to Singapore can apply for a GST refund under certain conditions. For instance, you need to spend at least S$300 at shops displaying the "Tax Refund" logo or at least S$100 at shops displaying the "Tax Free Shopping or Premier Tax Free" logos.

All you have to do is to present the GST Claim Forms or Global Refund Cheques (obtainable from the retailer) together with the goods and sale receipts for Customs inspection at the Tax Refund Counter at the Changi Airport Departure Hall or Seletar Airport.

Please click here for more information.

For product purchased from the Creative Online Store
At the time of package arrival, we recommend that you check the condition of the product before signing off. Should you notice any defects on the product, or if the wrong item has been delivered, please highlight that to the delivery personnel and do not accept the product. If you have already signed for the item, please contact us directly.

Creative Sales Support: 6890 5353
Operating Hours: Monday - Friday (11am - 7pm)

For further assistance, please click here.

For product purchased from The CREATIVE (retail) Stores or authorized distributors/resellers
We recommend that you contact the place of purchase first. You could bring your product to the shop for an exchange, if it's legitimate.

For further assistance, please click here.

For product purchased from the Creative Online Store
Please check against the packing slip that was included with your shipment, or the package contents indicated on the box to verify and identify the missing item.

Alternatively, you could also verify the package contents via our website at http://sg.creative.com/products. Choose the relevant product category and select your product. Thereafter, click on the "Package Contents" tab.

If there's any discrepancy, please contact us directly.

Creative Sales Support: 6890 5353
Operating Hours: Monday - Friday (11am - 7pm)

For further assistance, please click here.

For product purchased from The CREATIVE (retail) Stores or authorized distributors/resellers
After checking against packing list/website as advised above, we recommend that you contact the place of purchase first.

For further assistance, please click here.

It's simple, just click here and fill in the mandatory fields to create an account.

How can I edit my details on my Creative Online Store account?
Login to your Creative Online Store account at https://sg.store.creative.com/service/. Click on to "My Account", from the list, select "Edit Profile" and you can then make any desired changes.

I forgot my login password. How do I retrieve it?
Simply key in your email address here and your password will be sent to your email account.

How do I add items to my cart?
To purchase any products at the CREATIVE Online Store, simply click on the "Add to Cart" button next to the item. You will be directed to the Shopping Cart page where you can view all the items added to your cart, edit cart, save the items for checkout later or proceed to checkout. To shop for more products, click "Continue Shopping".

I'm done shopping. How do I complete my purchase?
When you are done shopping, review your shopping cart by clicking "Cart" and then click "Proceed to Checkout." Login to your account to begin with the checkout process. You will have to sign up for an account if you have not registered before. During the checkout process, you will be asked to enter details such as shipping address, shipping method and payment information.

Before you submit your order, you will have the opportunity to review a detailed order summary, including your shipping and billing information, the products you have ordered and the total order amount (including discounts, if any). When you have verified these details, click "Continue Checkout" to complete the checkout process. We will process and ship your order as promptly as possible.

How safe is it to shop at the Creative Online Store?
We want you to feel completely comfortable when shopping with us, and have gone to great lengths to protect your security and privacy. We are using the Secure Sockets Layer (SSL) that creates a secure online shopping environment by authenticating your connection and encrypting sensitive information before it is sent over the Internet.

When you enter a secured portion of our website, an image of a closed lock or a solid key should appear in the bottom bar of your browser window. If you click on this image, a small popup window displaying site security information will appear. This digital certificate, obtained from VeriSign, Inc. - a leading provider of Internet trust services - guarantees that your personal information is being transmitted in a secure (encrypted) form to Creative's server and not to some unknown or unauthorized server.

Your personal information is protected by the password you created when you registered for an account at our Online Store. Please keep this password confidential. No representative of Creative Technology will ever ask you for your password. The confidentiality of your password is yours to protect. If you are a registered customer and wish to change, modify, or delete any of your personal information - including your name, email address, password, or billing/shipping information - you can do so by logging in to your account online.

Will I get any confirmation upon submitting an online order?
Yes, you will receive an email confirmation for your order. This email should include your order confirmation number, order summary, estimated delivery date, means of order tracking and other information that you might find helpful regarding your online purchase.

What if I do not receive any order confirmation email?
1. Check all the folders in your email account (especially the spam/bulk folder).
2. Include esales@customercare.creative.com to your address book or list of permitted senders.
3. Login to your account and check order history.

How do I edit my shipping address?
Login to your Creative Online Store account at https://sg.store.creative.com/service/. Click on to "My Account", from the list, select "Edit Profile" and you can then make any desired changes.

Can I make changes to my order?
All goods sold are non-exchangeable and non-refundable. We have a no-cancellation order policy. However, under special circumstances, we may review on a case-by-case basis, and such cancellations will be subjected to a cancellation charge of S$20 or 5% of the total sales value (inclusive of GST), whichever is higher and a delivery/shipping charge of minimum S$6 where applicable. Please refer to the Terms & Conditions of Sale for more details.

Will there be any sales tax?
All prices listed are inclusive of the prevailing Goods & Services Tax (GST).

Are the online promotional prices valid at The CREATIVE (retail) Stores?
Some promotions are exclusive to the Creative Online Store, and such promotional prices will not be valid at The CREATIVE (retail) Stores.

Where can I find out more about Creative promotions and offers?
Check out the hottest promotions at http://sg.creative.com/promos/ and be sure to bookmark it! Our online newsletters also inform you about the hottest deals. Subscribe now!

How do I get a Club Creative Membership Card?
With effect from 27 November 2003, any Creative store customer residing in Singapore may sign up for the Club Creative Card membership for a fee of $20. This fee may be waived if you make a minimum purchase of $200 in a single receipt, at the time of application.

The Club Creative Card membership is subject to the approval of the Creative store and its terms and conditions. This membership card is NOT applicable for customers who have purchased their items online.

What benefits do I get as a Club Creative member?
You will enjoy a 5% rebate on all purchases of Creative products with the Club Creative Card at The CREATIVE (retail) Stores. Earn and accumulate rebates in the form of Creative Dollar$ (Creative$1 = S$1) and redeem them for your future purchases at Creative (retail) stores.

The Club Creative card has to be presented at the point of purchase in order for you to earn and/or redeem the Creative Dollars$. For more information, you may refer to our website at http://sg.store.creative.com/clubcreative/welcome.aspx.
*Creative reserves the right to vary the rebate for special promotional items.

Can I redeem Creative dollars for online purchases?
Unfortunately, Creative dollars (Creative$) can only be used to make purchases at The CREATIVE (retail) Stores. Creative$ is not applicable for redemption for online purchases.

Can I use my Creative dollars when I purchase an item from a Creative authorized dealer?
No, Creative dollars (Creative$) are only valid for redemption at any of The CREATIVE (retail) Stores. To find out about locations, please click here.

Is there a validity period for Creative dollars? Will my Creative dollars be forfeited if I do not use them?
Creative$ are valid for 24 months from the date they were earned. Creative$ which are not utilized by the end of the period will be forfeited. As an illustrative example, Creative$ credited to a Cardholder's Account on 1 December 2003, will be canceled on 1 December 2005 if they have not been utilized by then.

Creative$ which are not redeemed by the end of the validity period will be canceled without any notice to the Cardholder and without any liability whatsoever on the part of The Creative (retail) Stores in respect thereof.

In the event of credit adjustments or refunds on purchases made (if authorized by The CREATIVE (retail) Store), Creative$ will be deducted. Should such deductions result in a negative Creative$ balance, any refunds payable to the Cardholder shall be reduced by an amount equal to the outstanding Creative$ balance.

Creative$ will be invalid once the card is canceled. No compensation will be given in respect of such cancellation.

For more information, you may refer to our Club Creative webpage at http://sg.store.creative.com/clubcreative/welcome.aspx.

What can I do if I have lost my membership card?
Please contact us here and provide the relevant information.

The Creative Online Store now accepts promotional discount codes that entitle you to a variety of discounts when shopping with us.

Join us as a Creative Online Store member or simply sign up for our Creative Newsletters to receive Promo Codes via email.

At the "Shopping Cart" page, simply enter your Promo Code in the field provided and "Apply".

The promo code will be automatically applied and you will see the appropriate discounts immediately.

If you are encountering an error message, please check to make sure that you:

• Have not used the promo code previously (You may only use your promo code once)
• Have entered the code correctly
• Have not used a promo code that has expired
• Have met the minimum purchase requirements before applying the promo code
• Have selected products that are not included in the offer such as products combined with others in a bundle or refurbished products
• Have not exceeded the maximum quantity allowed

Once these checks are completed, do proceed to apply the promo code again. If your promo code is valid and it is still not accepted, please contact us for further assistance.

Click here and enter your Creative online order number and email address. The same link is also available in your confirmation email. Alternatively, you may contact our dispatch agent (SingPost) at 6845 6485 directly and furnish your order number.

Yes, you can authorize your family members or friends to collect the item on your behalf. This is only possible if your ordered item(s) is still at the logistic agent's warehouse. Please contact the logistic agent - SingPost at 6845 6485 and furnish your order number.

Delivery is FREE for all orders amounting to S$200 and above. For orders below S$200, a delivery charge of $6 (inclusive of GST) is applicable.

We currently provide delivery to addresses within Singapore (main island) only. However, we do not deliver to P.O. Boxes, hotels or motels.

For deliveries to other countries in Asia, please choose the destination country:

- Japan
- Australia
- Hong Kong
- Taiwan

If you reside in US, Canada, Mexico, Central, or South America, please visit Creative Labs, Inc.

If you reside in Europe, please visit Creative Labs Europe.

Yes, your shipping address does not have to be the same as your billing address. You can create and store multiple shipping addresses (within Singapore) in your account. All shipping address must be located within Singapore. We do not deliver to P.O. Boxes, hotels or motels.

Inventory Status	Order Received Before 4pm, Will be delivered:	Order Received After 4pm, Will be delivered:
Usually Ships in 24 hours	Next Working Day*	In 2 Working Days*
Monday	Tuesday	Wednesday
Tuesday	Wednesday	Thursday
Wednesday	Thursday	Friday
Thursday	Friday	Monday
Friday	Monday	Tuesday
Saturday	Tuesday	Tuesday
Sunday	Tuesday	Tuesday
Usually Ships in 7 days	A delivery agent will contact you before 12pm on the next working day*.

For product purchased from the Creative Online Store
Upon the delivery of the package, we recommend that you check the condition of the product before endorsing the delivery order. Should you notice any defects on the product, or if the wrong item has been delivered, please notify the delivery personnel immediately and do not accept the product. If you have already signed for the item, please contact us directly.

Creative Sales Support: 6890 5353
Operating Hours: Monday - Friday (11am - 7pm)

For further assistance, please click here.
If the wrong product is delivered, please ensure that the package is sealed in its original packaging for exchange.

For product purchased from The CREATIVE (retail) Stores or authorized distributors/resellers
We recommend that you contact the place of purchase first. You can then bring your product to the shop for an exchange, if it's legitimate.

Click here to check the store's location and operating hours.

For further assistance, please click here.

For product purchased from the Creative Online Store
Please check against the packing slip that was included with your shipment, or the package contents indicated on the box to verify and identify the missing item.

Alternatively, you could also verify the package contents via our website at http://sg.creative.com/products. Choose the relevant product category and select your product. Thereafter, click on the "Package Contents" tab.

If there's any discrepancy, please contact us directly.

Creative Sales Support: 6890 5353
Operating Hours: Monday - Friday (11am - 7pm)

For further assistance, please click here.

For product purchased from The CREATIVE (retail) Stores or authorized distributors/resellers
After checking against packing list/website as advised above, we recommend that you contact the place of purchase first.

For further assistance, please click here.

No, this service is only available for our Online Store customers.

For the Creative Online Store, currently only MasterCard and VISA credit cards, excluding Corporate MasterCard and VISA credit cards or MasterCard and VISA credit cards issued in the United States of America, are accepted.

Creative products are also available through our authorized resellers and The CREATIVE (retail) Stores. All major credit cards, cash and NETS are accepted by our retail outlets.

All the prices are listed in Singapore Dollars and are inclusive of the prevailing Goods & Services Tax (GST). All orders will be calculated and billed in Singapore Dollars.

Creative provides a limited warranty of 12 months, starting from the date of purchase, for all products, unless otherwise stated.

More warranty information of our Creative products can be found here.
Please select the appropriate product accordingly.

"Dead on arrival" (DOA) refers to the situation where a product is found to be faulty upon receipt.

You can click here to try our online solutions we have provided to test your product.

If you are unsure whether your product is DOA, please call Creative Sales Support at 6890 5353 within 7 days of the receipt/shipment slip date.

The Creative Sales Support will then determine whether the product is DOA and offer you the following options:

For product purchased from the Creative Online Store
You can click here for some quick and easy online solutions for your product or submit an online form which will be attended to by our customer service agent. Do ensure that the product is intact with its original packaging (and accessories, if any) when returned.

You can also bring your product to the following Creative Care Centers:

Creative Technology Ltd
Creative Store/Creative Care
31 International Business Park
Creative Resource
Singapore 609921 

6 Raffles Boulevard, #03-123/124
Marina Square [Drop-Off Point]
Singapore 039594

68 Orchard Road, #04-06
Plaza Singapura [Drop-Off Point]
Singapore 238839

*Click here to check the store's operating hours.
**There will be an administrative and support charge of S$40.00 for any item found to be not faulty.

If the product was purchased at The CREATIVE (retail) Stores or authorized distributors/resellers:
We recommend that you contact the place of purchase first. You can then bring your product to the shop for an exchange, if it's legitimate.

For product purchased from the Creative Online Store
At the time of package arrival, we recommend that you check the condition of the product before signing off. Should you notice any defects on the product, or if the wrong item has been delivered, please highlight that to the delivery personnel and do not accept the product. If you have already signed for the item, please contact us directly.

Creative Sales Support: 6890 5353
Operating Hours: Monday - Friday (11am - 7pm)

For further assistance, please click here.
If the wrong product is delivered, please ensure that the package is sealed in its original packaging for exchange.

For product purchased from The CREATIVE (retail) Stores or authorized distributors/resellers
We recommend that you contact the place of purchase first. You could bring your product to the shop for an exchange, if it's legitimate.

Click here to check the store's location and operating hours.

For further assistance, please click here.

For product purchased from the Creative Online Store
Please check against the packing slip that was included with your shipment, or the package contents indicated on the box to verify and identify the missing item.

Alternatively, you could also verify the package contents via our website at http://sg.creative.com/products. Choose the relevant product category and select your product. Thereafter, click on the "Package Contents" tab.

If there's any discrepancy, please contact us directly.

Creative Sales Support: 6890 5353
Operating Hours: Monday - Friday (11am - 7pm)

For further assistance, please click here.

For product purchased from The CREATIVE (retail) Stores or authorized distributors/resellers
After checking against packing list/website as advised above, we recommend that you contact the place of purchase first.

For further assistance, please click here.

Yes, you should make a backup copy of any data/music stored on the product (if applicable) prior to sending it to Creative for repairs and/or diagnosis. Creative will not be responsible for the loss of any data/music stored on the product sent for repairs and/or diagnosis.

If it was purchased from Creative Retail Stores/Online Store and within 12 months from the date on the receipt, please click here for a quick and easy remedy via our online solutions.

If it was purchased through our authorized distributors or resellers, you can contact the place of purchase directly or click here to try our online solutions.

For any defects on any third-party product, please contact the manufacturer directly for information regarding the product's warranty.

The product warranty is based on valid proof of purchase (i.e. receipt) only.

It might also be possible to request for a reprinted receipt (showing date of purchase and amount) from our authorized distributors and resellers. A photocopy of the proof of purchase is also acceptable.

If the product was purchased online, you can use the transaction receipt (i.e. Tax Invoice), as proof of purchase.

If your product was a gift, you may have to get the receipt from the sender. If you do not wish to ask for the receipt, you could ask the sender to send the item in for servicing on your behalf.

Products purchased from certain regions may be eligible for warranty (repair or replacement) services in other regions/territories. This may be dependent on the availability of parts, local legislation, carriage and custom costs.

For customers in Asia Pacific, the Middle East and Africa, you may be required to pay a nominal fee on administrative charges if you wish to service the product that was not purchased from the country or region.

Learn more on warranty and returns.

You can bring your product(s) to any of our Creative Care Centers personally at the following locations:

Creative Technology Ltd
Creative Store/Creative Care
31 International Business Park
Creative Resource
Singapore 609921

6 Raffles Boulevard, #03-123/124
Marina Square [Drop-Off Point]
Singapore 039594

68 Orchard Road, #04-06
Plaza Singapura [Drop-Off Point]
Singapore 238839

If your Creative product is out of warranty, repair (labor) and spare parts charges will be incurred.

There is limited warranty on hardware. Damage caused by personal negligence (e.g. dropping or exerting excess pressure on LCD) and other stated terms, are not entitled for warranty claims.

For more details, please click here.

Service Description Fee
Inspection and Diagnosis: S$40.00
Upon diagnosis by a qualified Creative engineer, repair and service charges will be applied accordingly.

*There will be an administrative and support charge of S$40.00 for any item diagnosed to be not faulty.

If you wish to have your product serviced, you could visit any of our Creative Care Centers at the following locations:

Creative Technology Ltd
Creative Store/ Creative Care
31 International Business Park
Creative Resource
Singapore 609921

6 Raffles Boulevard, #03-123/124
Marina Square [Drop-Off Point]
Singapore 039594

68 Orchard Road, #04-06
Plaza Singapura [Drop-Off Point]
Singapore 238839

If your Creative product is out of warranty, repair (labor) and spare parts charges will be incurred.

There is limited warranty on hardware. Damage caused by personal negligence (e.g. dropping or exerting excess pressure on LCD) and other stated terms, are not entitled for warranty claims.

For more details, please click here.

Service Description Fee
Inspection and Diagnosis: S$40.00
Upon diagnosis by a qualified Creative engineer, a repair and service charge will be applied accordingly.

*There will be an administration and support charge of S$40.00 for any item diagnosed to be not faulty.

If the item is defective within 7 days of purchase, we recommend our customers to first contact the place of purchase. Our authorized distributors/resellers will assist you on the necessary.

Alternatively, you could also visit any of our Creative Care Centers at the following locations:

Creative Technology Ltd
Creative Store/ Creative Care
31 International Business Park
Creative Resource
Singapore 609921

6 Raffles Boulevard, #03-123/124
Marina Square [Drop-Off Point]
Singapore 039594

68 Orchard Road, #04-06
Plaza Singapura [Drop-Off Point]
Singapore 238839

* There will be an administration and support charge of S$40.00 for any item diagnosed to be not faulty.