Your limited hardware warranty does not apply to:

• Damage caused by normal wear and tear, abnormal use or conditions, misuse, neglect, abuse, accident, improper handling or storage, exposure to moisture, unauthorized modifications, alterations, or repairs, improper installation, improper use of any electrical source, undue physical or electrical stress, operator error, non-compliance with instructions or other acts which are not the fault of Creative, including damage or loss during shipment.
  Damage from external causes such as floods, storms, fires, sand, dirt, earthquakes, an Act of God, exposure to sunlight, weather, moisture, heat, or corrosive environments, electrical surges, battery leakage, theft, or damage caused by the connection to other products not recommended for interconnection by Creative.
• Damage or loss of data due to (i) interoperability with current and/or future versions of operating systems or other current and/or future software and hardware, (ii) a computer virus, worm, Trojan horse or memory content corruption, or (iii) malfunction or defect of the Product.
• Counterfeit products or any accompanying products not bearing a Creative serial number provided with the Product, or in the case of communications products, the use of the Product outside the borders of the country intended for use (as indicated by local telecommunication approval stickers).
• Any Product that has had its serial number altered, defaced or removed.
• Any defect occurring after the expiration of the Warranty Period or where Creative was not advised in writing of an alleged defect or malfunction within seven (7) days after the expiration of the Warranty Period.
  Damage to or loss of a product during the period the equipment is in transit to a Creative Technology Limited location
  

Yes. Return Merchandise Authorizations (RMA's) expire 30 days from the date issued.

Shipment to Creative is at your expense and at your own risk (including any loss or damage to the product during shipment). We recommend using proper packing materials (including using the original product package), shipping the package through a carrier that provides proof of delivery and insuring the shipment at full product value.

To avoid any applicable tariffs when shipping a product to Creative from outside the United States, the European Union, or from zones with special tax status, you must complete the relevant customs documentation before shipping the product. If the relevant customs documentation has not been completed, in order to ensure return delivery to you, Creative will include charges for any applicable tariffs applied to the shipment (whether to or from Creative).

For customers in Asia Pacific, the Middle East and Africa, you may be required to pay a nominal sum of administration charges, if you were to service the product that is not purchased within the country or region.