Customer Support

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Drop us an email and our representatives will get back to you.

Technical Support

Visit the Worldwide Support Site for access to our troubleshooting articles and product tips.

Warranty & Returns

What's your warranty policy for orders placed with the Creative Store?

Our warranty policy commences from the order date and most products have a limited warranty period of 12 months (and 24 months for X-Fi Sonic Carrier). Please refer to the information provided in the product packaging for the exact warranty period applicable for your specific product.

For more technical support or troubleshooting information, visit our Creative Worldwide Support site.

  • For purchases placed on the Creative Store, we require the order number and the email address that was used to place the order in for us to retrieve your order details.
  • For products that were purchased offline, a proof of purchase (invoice, receipt or equivalent) must be presented to our Technical Support Advisors for verification of warranty coverage.
What's your return policy for orders placed with the Creative Store?

Orders placed with the Creative Store are not eligible for returns pertaining to a change of mind. If you find that there's a problem with your order (defective item, wrong, or missing products), please contact us within 30 days of your order for a replacement.

We are also unable to provide refunds for products purchased from our retailers. Please contact them directly to enquire on your refund options.

How do I return my defective product to you?

You are advised to take a look at our existing troubleshooting guides to determine if the problem can be resolved without requiring a return. To arrange for a return, please file a Technical Support Enquiry request and our customer service agents will get in touch with you.

Alternatively, you may also bring your product to:

Customer Care Center
31 International Business Park
#04-11, Lobby B, Creative Resource
Singapore 609921
(Download Map)

Operating Hours:
Mondays to Fridays: 10AM - 6PM
Weekends and Public Holidays: Closed


Service DescriptionFee
Diagnosis/AdministrativeS$40
Additional charge may incur if repair/replacement is required.

For product(s) purchased from Creative authorized distributors/resellersWe recommend that you contact the place of purchase first. You can then bring your product to the shop for an exchange, if it is legitimate.