Our warranty policy commences from the order date and most products have a limited warranty period of 12 months (and 24 months for X-Fi Sonic Carrier). Please refer to the information provided in the product packaging for the exact warranty period applicable for your specific product.
For more technical support or troubleshooting information, visit our Creative Worldwide Support site.
Orders placed with the Creative Store are not eligible for returns pertaining to a change of mind. If you find that there's a problem with your order (defective item, wrong, or missing products), please contact us within 30 days of your order for a replacement.
We are also unable to provide refunds for products purchased from our retailers. Please contact them directly to enquire on your refund options.
You are advised to take a look at our existing troubleshooting guides to determine if the problem can be resolved without requiring a return. To arrange for a return, please file a Technical Support Enquiry request and our customer service agents will get in touch with you.
Alternatively, you may also bring your product to:
Customer Care Center
31 International Business Park
#04-11, Lobby B, Creative Resource
Mondays to Fridays: 10AM - 6PM
Weekends and Public Holidays: Closed
For product(s) purchased from Creative authorized distributors/resellersWe recommend that you contact the place of purchase first. You can then bring your product to the shop for an exchange, if it is legitimate.