Customer Support
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Mondays to Fridays (Excluding Public Holidays): 9AM - 5:30PM (CST)
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Technical Support
Visit the Worldwide Support Site for access to our troubleshooting articles and product tips.
Popular Questions
Products
- I can't find the product I'm looking for.
- How do I check the stock availability of products?
- When will an item be back in stock?
Payment
- What payment methods do you accept?
- What currency am I charged in?
- When will I be charged for my order?
Ordering
- Do you offer a discount for bulk purchases?
- When will my order be shipped?
- I have a Promo Code, how do I redeem it?
Delivery
- What are the shipping methods available and how do I qualify for free shipping?
- How do I track the delivery of my order?
- I would like to reschedule my delivery, or change the delivery address.
Membership Program
- What's the Creative Store Membership Program about?
- How can I earn points?
- What can I do with these earned points?
Warranty & Returns
- What's your warranty policy for orders placed with the Creative Store?
- What's the “14-day Satisfaction Guaranteed” program for Creative Outlier Air, Creative Outlier ONE, Creative Outlier ONE Plus, Creative Outlier Black, Creative Metallix, Creative Metallix Plus, and Creative Stage Air?
- What's your return policy for orders placed with the Creative Store?
