Customer Support
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Live Chat
Mondays to Fridays (Excluding Public Holidays): 9AM - 5:30PM (CST)
Email Us
Drop us an email and our representatives will get back to you.
Technical Support
Visit the Worldwide Support Site for access to our troubleshooting articles and product tips.
Popular Questions
Products
- I can't find the product I'm looking for.
- How do I check the stock availability of products?
- When will an item be back in stock?
Payment
- What payment methods do you accept?
- What currency am I charged in?
- When will I be charged for my order?
Ordering
- Do you offer a discount for bulk purchases?
- When will my order be shipped?
- I have a Promo Code, how do I redeem it?
Delivery
- What are the shipping methods available and how do I qualify for free shipping?
- How do I track the delivery of my order?
- I would like to reschedule my delivery, or change the delivery address.
Membership Program
- What's the Creative Store Membership Program about?
- How can I earn points?
- What can I do with these earned points?
Warranty & Returns
- What's your warranty policy for orders placed with the Creative Store?
- What's the “14-day Satisfaction Guaranteed” program for Creative Outlier Air, Creative Outlier ONE, Creative Outlier ONE Plus, Creative Outlier Black, Creative Metallix Plus, and Creative Stage Air?
- What's your return policy for orders placed with the Creative Store?
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