We're committed to providing customers with products and services of the highest quality.
Orders placed with the Creative Store are not eligible for returns pertaining to a change of mind. If you find that there's a problem with your order (wrong or missing products), please contact us within 30 days of your order for a replacement.
Cancellation or returning of orders that have been processed or shipped may be approved on a case by case basis, based on our sole discretion. Authorised returns will incur a charge of SGD $20 (or 5% of the order total, whichever that is higher).
We are also unable to provide refunds for products purchased from our retailers. Please contact them directly to enquire on your refund options.