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Customer Support

Contact Us

Live Chat

Mondays to Fridays (Excluding Public Holidays): 9AM - 5:30PM (CST)

Email Us

Drop us an email and our representatives will get back to you.

Technical Support

Visit the Worldwide Support Site for access to our troubleshooting articles and product tips.

Refurbished

What are refurbished products?
Creative's refurbished stock are products that were returned by customers for varied reasons. Every certified refurbished product is thoroughly tested and has completed a stringent process to ensure no fault was found and each item meets approved standards, same as new Creative products.
What is the warranty for refurbished products?
All refurbished products are in mint condition, and comes with a 90-day limited hardware warranty.
What's your return policy for orders placed with the Creative Store?

We're committed to providing customers with products and services of the highest quality.

Orders placed with the Creative Store are not eligible for returns pertaining to a change of mind. If you find that there's a problem with your order (wrong or missing products), please contact us within 30 days of your order for a replacement.

Cancellation or returning of orders that have been processed or shipped may be approved on a case by case basis, based on our sole discretion. Authorised returns will incur a charge of SGD $20 (or 5% of the order total, whichever that is higher).

We are also unable to provide refunds for products purchased from our retailers. Please contact them directly to enquire on your refund options.