Our warranty policy commences from the order date and most products have a limited warranty period of 12 months (and 24 months for X-Fi Sonic Carrier). Please refer to the information provided in the product packaging for the exact warranty period applicable for your specific product.
For more technical support or troubleshooting information, visit our Creative Worldwide Support site.
Orders for Creative SXFI CARRIER are covered under the 14-day satisfaction guarantee, when purchased directly through the Creative Store between 1 - 11 Sep 2022. If you find that this product does not suit your needs, is defective, or is damaged in-transit, you have the option of returning it to us within 14 days of your order for a refund or an exchange.
Returning your product to us for a refund:
If you would like to return the Creative SXFI CARRIER for a refund, the following conditions must be met:
|Conditions for Creative SXFI CARRIER returns|
The refund amount will include the price you paid for the returned product as on the date the order was placed. Membership points equivalent to the refund amount will be reversed upon receiving the refund.
A 5% surcharge will be incurred and deducted from the refund amount if returned product is found to have any cosmetic defects. Refund will not be authorised if product is found to be damaged.
We're committed to providing customers with products and services of the highest quality.
If you find that there's a problem with your order (defective item, wrong, or missing products), please contact us within your product's warranty period for a replacement.
Orders placed with the Creative Store are not eligible for returns pertaining to a change of mind, unless the following conditions are met:
|Conditions for change of mind returns|
(Not applicable to Creative SXFI CARRIER and Creative X-Fi Sonic Carrier.)
|1. Products must be returned within 15 days from date of invoice.|
|2. Products must be returned in its original unopened and sealed packaging, with full package contents in place.|
|3. Product must have been purchased directly from the Creative online store|
Products that are returned due to reasons that are unrelated to product defects will receive the refund amount equivalent to its product price as on the date the order was placed. We are unable to provide return mailing labels nor are we able to provide refunds for shipping costs. Membership points equivalent to the refund amount will be reversed upon receiving the refund.
Partial Refunds of Bundled Items:
If you would like to keep part of your purchased bundle, the retained product will be priced at the full selling price based on the period of original purchase. The final refund amount would be = Bundle Price - Standalone Selling Price of Retained Product.
Cancellation or returning of orders that have been processed or shipped may be approved on a case by case basis, based on our sole discretion. Authorised returns will incur a charge of SGD $20 (or 5% of the order total, whichever that is higher).
We are also unable to provide refunds for products purchased from our retailers. Please contact them directly to enquire on your refund options.
All return requests will require a Return Merchandise Authorisation (RMA) number prior to being returned. Returning a product without an RMA number may result in us not being able to identify your returned products, or may result in a longer processing lead time.
Please take the following steps to initiate your return process:
Alternatively, you may also bring your product to:
31 International Business Park
(Beside entrance to Lift Lobby E)
Mondays to Fridays: 12PM to 7PM
Saturdays: 10AM to 2PM
Sundays and Public Holidays: Closed
CNY Holiday Operating Hours:
Please note that HOLO soundhub@creative will be closed from 21 Jan to 24 Jan 2023, and will resume business on 25 Jan 2023.