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Customer Support

Contact Us

Live Chat

Mondays to Fridays (Excluding Public Holidays): 9AM - 5:30PM (CST)

Email Us

Drop us an email and our representatives will get back to you.

Technical Support

Visit the Worldwide Support Site for access to our troubleshooting articles and product tips.

Delivery

Where do you ship to?

The Creative Store ships to the following countries via our regional websites:

CountryLanguageShipping Destination(s)
United KingdomEnglish

United Kingdom

Excludes all overseas territories like Gibraltar, Saint Helena, Tristan da Cunhun, British Indian Ocean Territory, Anguilla, British Virgin Islands, Isle of Man, Jersey and their dependencies.

Pan EuropeanEnglish

Austria, Belgium, Czech Republic, Denmark, Finland, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Norway, Portugal, Slovak Republic, Slovenia, Sweden, Switzerland

Excludes all overseas territories like Greenland, Faroe Islands, Mount Athos, Sint Eustatius, and Madeira

GermanyGerman

Germany

Excludes all overseas territories like Büsingen am Hochrhein and Heligoland.

FranceFrench

France

Excludes DOM, TOM, CTOM and New Caledonia.

ItalyItalian

Italy

Excludes all overseas territories like Livigno and Campione d'Italia.

SpainSpanish

Spain

Excludes all overseas territories like Canary Islands, Ceuta, Melilla and Plazas de soberanía.

PolandPolish

Poland

United StatesEnglish

Contiguous United States

Excludes Alaska, Hawaii, United States territories like Puerto Rico, Guam, United States Virgin Islands, and Canada.

SingaporeEnglish

Singapore (Main island)

Excludes the following restricted areas.

Hong KongEnglish

Hong Kong

Excludes the following restricted areas.

IndonesiaEnglish

Indonesia

PhilippinesEnglish

Philippines

ThailandEnglish

Thailand

VietnamEnglish

Vietnam

MalaysiaEnglish

Malaysia

AustraliaEnglishAustralia
JapanJapaneseJapan

We are unable to deliver to P.O boxes, Packstations, hotels, motels, APO, DPO and FPO addresses. If your country is not listed above and you're unsure if we ship to where you live, please contact us for assistance prior to placing an order.

What are the shipping methods available and how do I qualify for free shipping?

Please refer to the following table for our different delivery options, estimated delivery timings, and corresponding charges:

Shipping MethodShipping Lead TimeShipping ChargesFree Shipping
Creative Saver1 - 5 business days$10Orders $79 and above

This is exclusive of the purchase of the X-Fi Sonic Carrier which has a $100 shipping charge that is applicable regardless of the total spend.

What are the places that you don't deliver to?

We are unable to deliver to P.O. boxes, hotels, motels, and the following restricted areas:

Postal CodeLocation/Building/AreaPostal CodeLocation/Building/Area
Whole AreaKhusu Island62805429, Tanjong Kling
Whole AreaSt. John's Island628398Tuas Naval Base
Whole AreaPulau Ubin628439Tanjung Gul Camp
Whole AreaPulau Tekong629122Jurong Shipyard
Whole AreaRifle Range Compound62935150, Gul Road
Whole AreaSeletar Aerospace629353Keppel Shipyard (Gul)
Whole AreaWest Camp Road629888Keppel Shipyard
Whole AreaAirport Cargo Road637559Pasir Laba Camp
Whole AreaAlps Avenue637607Tuas Power Station
Whole AreaAirline Road638357Jurong Camp I
Whole AreaTurf Club Avenue638361Jurong Camp II
098269Resort World at Sentosa638364SAFTI Military Institute
09832285, Brani Terminal Avenue638501ST Marine
09832381, Brani Terminal Avenue63870915, Tuas Crescent
0983242, Brani Terminal Avenue63871723, Tuas Crescent
09832589, Brani Terminal Avenue667988Bukit Gombak Camp
099958Resort World at Sentosa (OFFICE)669638Hillview Camp
109680Central Manpower Base (CMPB)669642Gombak Base HQ
117536Power Grid669644Gombak Base
117605Stockport Road669645Ministry of Defence
117630Tanjong Berlayer Camp669646Bukit Panjang Camp
129817Clementi Camp688255Mowbray Camp
139302Ayer Raja Camp688256Kranji Camp
149051Special Operation Command688793Stagmont Camp
149373Queenstown Remand Centre689953Keat Hong Camp II
178880Parliament House689954Keat Hong Camp
248843Tanglin Camp698956Tengah Air Base
367833Mount Vernon Camp708972Murai Camp
397970Guillemard Camp708976Lim Chu Kang Camp II
417902Kaki Bukit Prison School718919Sungei Gedong Camp
465556Bedok Camp729753Mandai Camp
478937Singapore Prisons Quarters729754Mandai Camp II
498760Changi Exihibition Centre (Airbase)729756Mandai Hill Camp
498761Changi Exihibition Centre (Airbase)738103Woodland Check Point
498819Changi Naval Base738203Woodland Check Point
4988021 Changi North Way73840660 Woodlands Industrial Park D
4996118 Changi North Way738700Woodland Check Point
498834Tanah Merah Prison757618Sembawang Camp
508487Hendon Camp757621Chong Pang Camp
509863Changi Airbase757752Sembawang Airbase
509927Trent Engine Overhaul Complex757753Khatib Camp
509928SIA Engine Test Centre757758Dieppe Barracks
509932Trent Engine Overhaul Complex758103Senoko Power Station
534257Paya Lebar Airbase759907Senoko Incineration Plant
567754Amoy Quee Camp759945Admiralty West Prison
596302Maju Camp759956Sembawang Shipyard
596472Police KINS Training Camp759956Sembawang Wharf
506969Changi Prison Complex Cluster B759957Sembawang Prison
507087Selarang Camp7691944 Lorong Chencharu
52876521 Tampines North Drive 2778895Nee Soon Camp
507709Changi Prison Complex Cluster A778900Nee Soon Camp (Leo North)
609271ASL Shipyard779914Nee Soon Camp (SCDF)
609273PPL Shipyard797792Seletar Airport Passenger Terminal
609278Shell797809Seletar Airport
609412Vobak Building819658Changi International Airport Services
609831Caltex Jalan Buroh 1 Service Centre819659SATS Inflight Catering Centre 1
619110Jurong Port  
619523ST Kinetics  
How do I track the delivery of my order?

When your order leaves our facilities and is with our delivery agent(s), a shipping confirmation email will be sent to you. This email will contain information such as the courier, tracking link, and estimated delivery date(s).

Your mail provider may filter such email correspondences to a separate folder, or have it moved to the Spam folder by default. If you do not receive your shipping confirmation by the estimated delivery date, please contact us for assistance.

I would like to reschedule my delivery, or change the delivery address.

Once your order has been picked up by our delivery agent(s), Ta-Q-Bin, we are unable to make any changes on your behalf. Please contact Ta-Q-Bin directly via the following number to arrange for a delivery reschedule or to update the delivery address.

Customer Service NumberOperating HoursEmail Address
6595 4640
1800 2255 888
Monday - Friday: 08:00 - 20:00
Weekends/Public Holidays: 08:00 - 17:00
custsvc@yamatosingapore.com
(Responds in 2 hours)
What if I'm not in when my order is delivered?

An SMS will be sent to your contact number on the day your order is scheduled to be delivered. A daytime shipping address is required and a personal signature is needed upon delivery.

If you are not present during the time of delivery, an SMS will be sent to your mobile phone. You may follow the instructions in the SMS to reschedule a new delivery appointment. Otherwise, a second delivery attempt will automatically be scheduled for the next day.

Is it possible to choose a specific time or day for my delivery?
Unfortunately, we are unable to support specific delivery timings at the moment.
Can you ship to more than one address in a single order?
One order can only be delivered to one address at the moment. We recommend splitting your purchase by placing separate orders if you need it to be delivered to multiple addresses. Please note that we are unable to waive your shipping costs for orders that fall below our free shipping threshold.